Shipping Policy
Last Updated: October 2024
Thank you for shopping with Top Market Club. This Shipping Policy outlines how we handle shipping, delivery times, costs, and other related inquiries. By making a purchase on topmarketclub.com, you agree to the terms set forth below.
1. Processing Time
- Order Processing: Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays) after your payment is confirmed.
- Delays: Processing times may extend during high volume periods (such as holidays or promotional events), but we will do our best to notify you of any significant delays.
2. Shipping Methods & Delivery Times
We offer various shipping methods based on your location. Delivery estimates begin from the date your order is shipped (not the order date).
- Domestic Shipping:
- USPS Ground Advantage™: 3-7 business days
- USPS Priority Mail®: 1–3 business days
- USPS Priority Mail Flat Rate®: 1–3 business days
- USPS Priority Mail Express Flat Rate®: 1-2 business days
- International Shipping:
- We currently do not offer international shipping.
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, customs clearance, or other unforeseen factors beyond our control.
3. Shipping Costs
Shipping costs are calculated based on the size, weight, and destination of your order. Shipping fees will be displayed during checkout before you complete your purchase.
Note: International orders may incur customs duties, taxes, or import fees imposed by the destination country. These additional charges are the responsibility of the buyer and are not included in our shipping costs.
4. Shipping Restrictions
- We do not ship to P.O. Boxes
- Certain items, such as hazardous materials or restricted goods, may not be eligible for shipment to certain regions or countries.
- Please check your country’s import regulations to ensure that the product can be legally imported before placing an order.
5. Order Tracking
Once your order is shipped, we will provide a tracking number through USPS when applicable. You can use this number to track your shipment through the carrier’s website.
6. Lost, Stolen, or Damaged Packages
Top Market Club is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. We encourage customers to provide a secure shipping address.
If your package is lost or significantly delayed in transit, please contact us at [email protected], and we will work with the carrier to investigate the issue.
Damaged Items:
If your package arrives damaged, please provide photographic evidence and contact us within 7 days of delivery. We will work with you to resolve the issue, which may include a replacement or refund.
7. International Shipping & Customs
International shipments may be subject to customs clearance procedures that can cause delays beyond the estimated delivery time. Top Market Club is not responsible for delays due to customs processing in the destination country.
Buyers are responsible for any customs fees, import taxes, duties, or other charges that may apply when shipping internationally. Please check your country’s customs regulations before placing an order.
8. Shipping Address Changes
If you need to modify your shipping address after placing an order, please contact us immediately at [email protected]. We will make every effort to accommodate your request, but we cannot guarantee changes after an order has been processed or shipped.
9. Shipping for High-Value Items
For high-value purchases (such as collectibles, graded card slabs, or memorabilia), we recommend selecting a shipping option that includes insurance and requires a signature upon delivery. This provides added protection in case of damage or loss during transit.
10. Questions and Support
If you have any questions or concerns regarding shipping, please feel free to reach out to us at [email protected], and we will be happy to assist you.
By placing an order with Top Market Club, you agree to this Shipping Policy.
